Types of Notifications
Customize how and when you receive notifications for:
- Counter PIN is used
- Advance Shipping Notices (ASN)
- Order is delivered
- Items are ready for customer pickup
- Ticket is picked up
- Ticket is shipped and en route
Text Message
You can get select text notifications when their order is ready for Will Call pick-up, when their order is put on our delivery truck, when their order is the next stop, and when their order is delivered.
Customers can choose separate emails for each invoice, one email with individual attachments for each invoice, or one email with all invoices in a single document.
App Notification
Receive notifications for shipped orders, pickups, and placed orders via push notifications. Click to learn more about our app
How Do I Manage Advance Shipping Notices (ASN)?
OPTION 1
First, enter the date when you want the payment to be applied. Then, select which sub-account you want to make a payment on.
Second, you can select invoices based on:
- Most Recent Statement
- Invoice Date
- Ship Date
- Custom Selection
- Pay a Flat Amount
OPTION 2
Third, review all selected invoices; you can also deselect and select invoices to customize your list or dispute an invoice.
Fourth, select your payment method. You can also apply your Old Town Reward Dollars.
Finally, review your chosen invoices and payment method before submitting your payment.
How Do I View, Add, or Remove Text or Email Notifications?
OPTION 1
The default search method is by date range, but this can be switched to any of the other methods by using the drop-down menu to the left of the search box that appears. You can sort your payments by clicking, Status, Payment Date, Payment Method, Reference #, Applied To, or Amount.
You can also click Search More to go to the Payment Search page. Use any of the following Search By options, located in the dropdown menu:
- Date Paid
- Invoice Date
- Invoice Number
- PO/Job Name
- Check Number
- Last 4 Digits of the Credit Card Used
- Online Pending Payment
OPTION 2
Where Can I Find Shipment Details and Tracking Information for my Order?
