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- Who do I call about an Invoicing Error or a Credit Question?
- When will my order Ship?
- How do I open a credit account with Old Town Electric?
- I forgot my password, what do I do?
- Why are the “Account,” “Quotes,” & “Custom Lists” menus not fully available?
- Can I set up an Old Town Electric Account to have access online?
If you haven’t registered for an OTE Supply Online Account, you can Register Now, or browse these features using our Demo Login by clicking the Login for Demo link found at the top-right of any page (in the site navigation header).
- Who do I call about an Invoicing Error or a Credit Question?
- When will my order Ship?
- How do I open a credit account with Old Town Electric?
- I forgot my password, what do I do?
- Why are the “Account,” “Quotes,” & “Custom Lists” menus not fully available?
- Can I set up an Old Town Electric Account to have access online?
No. You no longer have to specify your location before searching for products. The site’s search tool will automatically choose the best location for you if you are not logged in. However, we do recommend that you login before searching, for several reasons.
In addition to displaying your special pricing and synchronizing your Custom Part Numbers and Lists with our Products section, logging in will ensure that you automatically see real-time inventory numbers for your primary OTE store. This provides you the highest level of convenience, and you can always view stock levels from a different store location by using the Change Store option from any search results page.
Old Town Electric has over 100 locations with inventory, and all stock levels shown on the website are in real-time. For this reason, it’s highly useful to have an online OTE Supply Account, even for customers who only make cash transactions, so that your primary store location used by our Products section is as close to you as possible—giving you the most efficient delivery or pick-up available.
The “Change Store” link will open a search page for finding a store. By default, all OTE regional hubs will be shown. You may select one of the regional hubs, or use the search bar in the middle of the page to find any OTE store location.
Yes. You may change locations at anytime while browsing products, in order to check item availability at different stores or regional hubs (see How to Change Stores above).
Once you have added items to your Cart, click View Cart at the top-right of any page. The items in your Shopping Cart will be arranged according to which OTE location(s) will be shipping them.
All stock levels listed on our website are live. This means you see exactly what’s available in our warehouses and regional hubs in real-time.
When you place an item into your Cart, you may notice that the ‘stock available’ number doesn’t decrease. This is because stock quantities are only updated after the order has been placed and the purchase completed.
After you place an order, you will receive ONE email stating the order has been received by our system.
After this initial email, if you have orders from multiple locations, then you will receive status emails from each location that will be shipping your items.
Login and open the Recent Orders page (Account Menu > Purchase > Recent Orders). Search for your order or select it from the list by clicking the order number.
Selecting an order will open the Order Details page. Find the Shipment Information section on the right. There will be a listing of each shipment on the order, with the corresponding Ship Date and Status for each shipment. Click a shipment number to view the included items and additional information, like the tracking number (if applicable). Each possible shipping status is discussed below.
- Back Order – The item is on back order. You may cancel the order or wait for the manufacturer’s next shipment.
- Processing – The item is scheduled to be picked from inventory and you may cancel it at any time.
- Shipped – The item has shipped. A tracking number may be available, depending on the method of shipping.
Yes. Login and go to the Recent Orders page (Account Menu > Purchase > Recent Orders). Search for your order or select it from the Recent Orders list by clicking the order number.
Once you have found and selected the order, the Order Details page will load.
On the Order Details page, click the Copy Order button at the upper-right. Your items will be added to your Cart and you may Checkout when you are ready.
All of your OTE Subscriptions can be managed from your Account Settings page.
To get to your Account Settings, login and select Account > Settings from the main site menu.
Select Update Subscriptions on the Settings page. You can choose to receive the Old Town Electric Catalog, delivered twice per year, as well as the monthly Electric Times by mail and/or email. Make your selection and provide any necessary addresses or contact info.
Login and go to Account > Purchase > Purchasing History
You will see various fields that you can modify to customize the report. Select one or all of your Sub-Accounts, specify a date range, and pick the location where the purchases were made (you may choose “All”). The remaining fields are optional but can be used to narrow your results.
Login and open the Recent Orders page (Account Menu > Purchase > Recent Orders). Search for your order or select it from the list by clicking the order number.
Selecting an order will open the Order Details page. Find the Shipment Information section on the right. There will be a listing of each shipment on the order, with the corresponding Ship Date and Status for each shipment. Each possible status is discussed above, in the “Online Orders” FAQ section.
Yes. We are happy to offer full EDI support. You can set up EDI for your invoices by doing the following:
Login and go to Account > Settings> Update Invoice Preferences
At that bottom of the page, in the Invoice Delivery Methods section, there is a checkbox option for EDI. Click the checkbox to enable it and enter the required information.
