We’ll Have Your Order Waiting for You
Will Call Services
Eliminate the need for shipping and ensure your order is ready and waiting with our Will Call services. We’ve made traditional will call pickups more convenient than ever. Order your items however you like, by phone, online, or in person. We’ll let you know when your items are ready for pickup. When you arrive at our location, head inside to the Will Call counter, or stay inside your vehicle and we’ll bring your materials to you.
Benefits of Using Will Call

Using will call pickup offers several benefits compared to online ordering or in-store shopping:

  • Time-Saving: You can skip shipping delays or in-store browsing
  • Immediate Availability: Items are ready when you need them
  • Convenience: Avoid waiting in checkout lines
  • Cost-Effective: No shipping fees are required
  • Precision: Orders are prepared to your exact specifications

Will-Call pickup combines the efficiency of online ordering with the immediacy of in-store availability, making it an excellent option for professionals with tight schedules.

Will Call Express Pick Up
Make Your Quick Stop Even Quicker
Will Call Express
We’re proud to offer a highly streamlined process for picking up your material fast at Old Town Electric locations. Place your order at an Old Town Electric location and choose a pickup time. We’ll send you an email, text message, or app notification whenever your items are ready. Simply come inside, find our Will Call counter, and give us your purchase order number. After you confirm your purchase, you’re ready to go!
Some locations even offer a dedicated Will-Call Express loading bay for a faster load-and-go!
Will Call Curbside Pickup
Skip the Line with Curbside Pickup
We Deliver Your Materials to You
Old Town Electric is proud to offer Will Call Curbside pick up, a free service for you to pick up and pay for will call tickets without getting out of your vehicle.
Now, when you pick up your will call tickets, simply park at the Will Call Center and let us know you’ve arrived. Our app enables you to confirm orders and input security PINs through your mobile devices. After the order is processed, we hand-deliver your materials and if needed, load them into your vehicle.
How Does Curbside Pick Up Work?

Step 1. Select Tickets for Pickup

From your list of will call orders, select the tickets or individual orders you want delivered curbside. Schedule future pickup times on the app, online, or by contacting your sales representative.

Step 2. Notify Us You're Coming

Use the Pickup Orders feature on the app to tell us when you're on your way. Enable GPS tracking so we can have your materials waiting for you at the Will Call Center.

Step 3. Park Curbside for Pickup

Once you have parked at the Will Call Center, tap the I'm Here button on the app or call inside the store. Provide a vehicle description and/or license plate number so we can find you more easily.

Step 4. Purchase Materials

With your mobile device, you can review ticket details and accept orders with signatures and security PINs. After the payment is processed, we load your materials into your vehicle.

Additional Benefits for App Users

100% Contactless Pickup

For your safety and convenience, will call orders can now be fully processed using our mobile app on your tablet or smartphone device.

Materials are Ready to Load

Use the mobile app to alert us when you're en route so we can have your order ready and waiting at the will call center.

Track Order Progress

Have peace of mind knowing your orders are being processed on schedule and receive update notifications through our mobile app.

Choose Your Pickup Location

For those who use multiple Old Town Electric locations to fulfill will-call orders, you can now plan out a pickup schedule and collect all your materials in a single route.

Don’t Have the Old Town Electric App?
Streamline your Will Call experience using the Old Town Electric mobile app to receive order notifications and schedule pickups. Don’t have our mobile app? Find more information here and download it FREE on your iOS or Android device!
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